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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Chandra Hunt

Chandra Hunt

September 13, 2024

5  out of  5
rating by Chandra Hunt
"The agent Chad that I work with was very respectful kind he did a great job and got me straight to the point I really appreciated him"
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Jessica Willavize

September 12, 2024

5  out of  5
rating by Jessica Willavize
"Blake has always been super helpful whenever I have questions or need to make changes to my policy!"
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Brian Sillers

September 12, 2024

5  out of  5
rating by Brian Sillers
"Chris was very helpful and patient throughout the process. He saved me money and I got additional coverage that my former insurance carrier could not compete with. Thank you Chris!"
We responded:
"Thank you so much, Brian! So glad Chris was able to save you money and get you additional coverage that your other insurance provider could not. Thank you for sharing your experience! -Chad Heeter State Farm Insurance: Battle Creek & Marshall, MI"
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Christina Maloney

September 6, 2024

5  out of  5
rating by Christina Maloney
"He was very polite and gave me a great deal and saved me lots of money. Blake from State Farm was very helpful and very understanding. Thanks again."
We responded:
"Glad we could help you out, Christina! Thank you for leaving the review - let us know if you have any questions for us! Thanks again! -Chad Heeter State Farm Insurance: Battle Creek & Marshall MI #TeamHeeter #GoHeeter #HeeterTeam"
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Debra Smith

September 6, 2024

5  out of  5
rating by Debra Smith
"I had a new electrical box installed, outlets and misc things. Turned it into State Farm and got quite a credit on my house ins."
We responded:
"Thank you so much for the review, Debra! Loved hearing about how we were able to get you that credit! Let us know if you need anything else. -Chad Heeter State Farm Insurance, Battle Creek and Marshall MI"
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Theresa Childs

September 5, 2024

5  out of  5
rating by Theresa Childs
"Chris was very helpful in getting my needs met for my policy. And was very patient with me as I struggled with getting the funds to pay for coverage."
We responded:
"Hi Theresa, thanks for leaving us this review! Chris does a great job and I am glad to hear he was so helpful! Let us know if you need anything else! Thank you again! -Chad Heeter State Farm Insurance: Battle Creek and Marshall, MI"
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troy crum

August 28, 2024

5  out of  5
rating by troy crum
"Been with this agency for a while now, and the rates are the best around. Other insurance companies want to charge more than $200 more than I pay here. If you are in a bind they will help you out and give you a grace period. Customer Service is excellent. Have not had any issues with this agency."
We responded:
"Thanks so much for taking the time to leave us this review, Troy. I am so happy to hear you have had a great experience with us and great customer service as well! Let us know if you need anything! Chad Heeter State Farm Insurance - Battle Creek & Marshall MI #TeamHeeter #GoHeeter #HeeterTeam"
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Mark Cornell II

August 27, 2024

1  out of  5
rating by Mark Cornell II
"Chris is very disrespectful. I will be contacting corporate."
We responded:
"Hi Mark, I did leave you a message as I was hoping to get a little more information from you. I dont know if this review was mistake or not because the only correspondence that we have with you was a polite text message - with no response. I would be happy to try and rectify the situation if you would give me a call at 269-968-8177. Thank you! "
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Kathy Losure

August 23, 2024

5  out of  5
rating by Kathy Losure
"Friendly, efficient, and have met my needs"
We responded:
"Kathy, you rock for sharing this with us! Thank you so much! -Chad Heeter State Farm Insurance, Battle Creek & Marshall, MI"
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Todd Heeter

August 23, 2024

5  out of  5
rating by Todd Heeter
"Top notch all the way around! Great team, always willing to help. An easy 5 stars!"
We responded:
"Thank you for the review, Todd! Chad Heeter State Farm Insurance - Battle Creek & Marshall MI #TeamHeeter #GoHeeter #HeeterTeam"
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cabe allen

August 20, 2024

5  out of  5
rating by cabe allen
"Teams like this are what keep me with State Farm. Policy holder for 34 years."
We responded:
"34 years! Wow, Cabe... Cant thank you enough for your loyalty over the years. Very thankful to be able to serve you! Chad Heeter State Farm Insurance - Battle Creek & Marshall MI #TeamHeeter #GoHeeter #HeeterTeam"
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Heather Elliott

August 19, 2024

5  out of  5
rating by Heather Elliott
"I worked with Blake. The process was simple. He worked to get me the best quote and let me shop around for a few days without pestering me. I'm happy to be back with State Farm."
We responded:
"Hi Heather, we are happy to have you back with State Farm! I am so glad to hear you had a great experience with us! Thank you so much for the kind review! Chad Heeter State Farm Insurance - Battle Creek & Marshall MI #TeamHeeter #GoHeeter #HeeterTeam"
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Lance Bartlett

August 16, 2024

5  out of  5
rating by Lance Bartlett
"Chris Rand was very informative and explained every detail of our supplemental health policy! Prices are very competitive and policy is very affordable. Highly recommend Heeter insurance and Chris Rand!"
We responded:
"Thank you Lance! So glad that you recommend Heeter Insurance! Thank you so much for your trust and business! Chad Heeter State Farm Insurance - Battle Creek & Marshall MI #TeamHeeter #GoHeeter #HeeterTeam"
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Chrissy

August 16, 2024

5  out of  5
rating by Chrissy
"He fast and knowledgeable and got me a good price for my auto"
We responded:
"Thank you for the review, Chrissy! Fast, knowledgeable, and a good price is always the goal! Thanks again, Chad Heeter State Farm Insurance: Battle Creek & Marshall, MI #TeamHeeter #GoHeeter #HeeterTeam"
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CR Simmons

August 15, 2024

5  out of  5
rating by CR Simmons
"Chad Heater and his staff are absolutely AWESOME! You MIGHT be able to get a cheaper rate somewhere else but you will NEVER get better service or better coverage then at Chad Heater State Farm😎✌️"
We responded:
"Thank you so much for the great review! Really appreciate you letting us know that you got such great service and coverage through our office! Thanks so much for taking the time :) -Chad Heeter State Farm Insurance : Battle Creek & Marshall MI"
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michael schliewe

August 14, 2024

5  out of  5
rating by michael schliewe
"Very happy with how I was treated and very efficient in getting me set up for auto insurance Kaleb my advisor was A1 !"
We responded:
"Thank you, Michael! Kaleb has done a great job for us and I appreciate you taking the time to let us and everyone else know that we did a good job for you! Thank you again! -Chad Heeter State Farm Insurance : Battle Creek & Marshall MI"
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Jillian Rohr

August 9, 2024

5  out of  5
rating by Jillian Rohr
"Recently, I called Chad Heeter State Farm to get a quote on car insurance. I was highly satisfied with the amazing customer service I received. The agent took the time to explain everything to me, walk me through my options, and answer all questions I had. I would highly recommend this branch for all your insurance needs."
We responded:
"Thank you so much for the review, Jillian! I am glad you were satisfied with our customer service and so thankful that you would recommend us! If you need anything else, please give us a call! 269-968-8177 -Chad Heeter State Farm Insurance: Battle Creek & Marshall, MI #TeamHeeter #GoHeeter #HeeterTeam"
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Salwa Gomaa

August 8, 2024

5  out of  5
rating by Salwa Gomaa
"Im very satisfied with agent Chad, , he was very patient and diligent"
We responded:
"Thank you for the kind review, Salwa. So glad you enjoyed your experience with us! -Team Heeter State Farm Insurance: Marshall & Battle Creek, MI"
Profile photo of Nathan Kuhnle

Nathan Kuhnle

August 7, 2024

5  out of  5
rating by Nathan Kuhnle
"I was in a situation that I had a false claim that happened well over a year ago almost 2 years but this claim was a $50,000 property damage which was revised but because the insurance companies Geico progressive etc refuse to give me the lowest coverage for Michigan for under $1,000, so for over a year I paid over $1,200 every 6 months until I spoke to Chris. Chris never questioned what I had to say he believed me right from the gate and he navigated me through to not only getting Auto insurance but also renters insurance for a whole year and still got it under $650 every 6 months for both total price he saved my home I didn't know how I was going to be able to make my rent and utility bills payments anymore with having to pay such a high premium all I can say is thank you once again you guys keep up the good work you are really helping people out here if you realize it or not!!!!!"
We responded:
"Wow, Nathan. First of all I am sorry you had to deal with all of that for 2 years - crazy stuff! I am so glad you had such a great experience with Chris and I want to thank you for leaving this review and reminding us why we do what we do. I am thankful to have a job that we can really help people that need it. Always reach out if there is anything else we can do to help! Thank you again! -Team Heeter State Farm Insurance - Battle Creek and Marshall Michigan"
Profile photo of Cherukuri Naga Rohan

Cherukuri Naga Rohan

August 6, 2024

5  out of  5
rating by Cherukuri Naga Rohan
"You guys are doing great!!! And especially I love your service guys!!! Keep doing it !!!"
We responded:
"Thank you so much, Cherukuri! So glad to hear you love our service, as we take a lot of pride in what we do :) Thank you again! -Chad Heeter State Farm Insurance Battle Creek & Marshall MI #TeamHeeter #GoHeeter #HeeterTeam"
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Alec Corwin

August 2, 2024

5  out of  5
rating by Alec Corwin
"I spoke with Kaleb and he took care of everything I needed with my insurance needs. He answered all my questions and was very polite! I would definitely recommend Chad Heeter State Farm! They helped me with my Auto, Life, and Renters Insurance."
We responded:
"Thank you for the review, Alec! It is awesome to hear from our customers when we are able to help them with so much (your auto, life and renters insurance!). Let us know if there is anything we can do for you! Thanks again! -Chad Heeter State Farm Insurance: Battle Creek & Marshall, MI"
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Ryan Sirko

August 1, 2024

5  out of  5
rating by Ryan Sirko
"This is a great insurance company! They will do everything they can to get you the absolute best rates!"
We responded:
"Thank you, Ryan! So glad to hear you had a good experience. -Chad Heeter State Farm Insurance: Battle Creek & Marshall, MI"
Profile photo of Olivia Jastrzembski

Olivia Jastrzembski

August 1, 2024

5  out of  5
rating by Olivia Jastrzembski
"I recently had the pleasure of working with State Farm for my insurance needs, and I couldn't be more impressed with their service. From the moment I contacted them, their team was incredibly helpful, kind, and informative. They took the time to understand my unique situation and provided tailored recommendations that perfectly fit my needs. Every interaction I had with State Farm was marked by professionalism and genuine care. Their representatives patiently answered all my questions and explained the various coverage options in detail, making sure I fully understood my choices. I never felt rushed or pressured into making a decision. What truly sets State Farm apart is their commitment to customer satisfaction. They went above and beyond to ensure that I was comfortable and confident with my insurance plan. I feel secure knowing that I'm protected by a company that values its clients and provides exceptional service. I highly recommend State Farm to anyone looking for reliable and compassionate insurance providers. Their dedication to their customers is truly commendable, and I am grateful to have found such a trustworthy partner for my insurance needs."
We responded:
"Wow, Olivia, thank you so much for the kind words. Your trust truly means a lot to me and to this team. We know you have other options out there, but we appreciate you choosing to do business with us. Please reach out if you need anything at all! -Chad Heeter State Farm Insurance: Battle Creek & Marshall, MI"
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Michael Squires

July 30, 2024

4  out of  5
rating by Michael Squires
"They take their time with each customer, and make sure that you have what fits for your situation."
We responded:
"Thank you for taking the time to leave us a review, Michael! If there is something we can do for you to give you 5-star service, please let us know! -Chad Heeter State Farm Insurance: Battle Creek & Marshall, MI"
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Tina Scott

July 30, 2024

5  out of  5
rating by Tina Scott
"Chad was very professional and knowledgeable about my policies. He was very helpful and nice to work with!!!"
We responded:
"Thank you so much Tina. I really appreciate your business - if you need anything else, please reach out and let us know! Thank you again! -Chad Heeter State Farm Insurance - Battle Creek & Marshall MI #TeamHeeter #GoHeeter #HeeterTeam"